Q: What kind of support do you offer once I purchase the curriculum?
A: Partner Development Directors (PDDs) are regional representatives who are actively involved in the implementation of Orange Leaders at a local church. The PDDs are available to answer questions about implementing the curriculum, generating involvement from the community, editing materials to fit specific environments and much more. To talk with your representative, see the contact us page, or submit a ticket from your Orange Leaders dashboard (subscribers only).
Q: What else does the reThink Group do?
A: The reThink Group develops monthly curriculum for preschool, children’s, and student ministries in addition to many other family ministry resources and events. The Orange Conference is an annual event held in Atlanta, GA, where nationally-recognized speakers and practitioners share their insights and knowledge of family ministry and church strategy. The Orange Tour is a series of regional events across the United States providing foundational training for churches new to the curriculums and concepts of Orange.
Q: Whom can I talk to regarding my questions?
A: For customer service questions regarding billing, account management, and store orders, call 866-343-4874, ext. 7100.
For questions about the curriculum usage and implementation, please contact Bre Hallberg, Partner Development Director for Orange Leaders, at 866-343-4874, ext.7139.
If you are a subscriber, you can send a message through our system. Log into Orange Leaders, select the “Admin” tab and then go to “Contact Orange Leaders.” Any message/questions you send will come directly to your Partner Development Director. You will receive an e-mail notification letting you know when your PDD has responded with a link to the message (it works much like Facebook, if you are familiar with that system). If you need to look back at a previous message, just log into Orange Leaders, go to “Admin,” then “Account History,” then “Contact History.” All your messages back and forth are stored there, so you can always refer back to them.
Non-subscribers, please call the phone numbers listed above.
Q: Why are some of the letters missing when I print?
A: When using Adobe Reader and printing grayscale, please be sure to set the Advanced Option for “Set Font and Reserve Policy” to “Send At Start.”
Q: When I print the materials, it prints black boxes.
A: When printing, be sure to open the PDF documents with Adobe Acrobat Reader, and then proceed to print. Printing the PDFs from the preview pane and not Adobe Acrobat Reader will sometimes create black boxes on the printed page.
Q: I’ve entered my Orange Leaders username and password, and I still can’t log into the store.
A: Usernames and passwords from the curriculum sites don’t automatically work on each other, or subsidiary sites. All web sites and accounts for The reThink Group are separate and therefore require separate account setup. For The reThink Store, a profile will need to be setup before placing an order.
Q: When I try to set up a profile at The reThink Store, I receive an error message that my username already exists. However, when I attempt to retrieve my login information, my email address isn’t recognized.
A: When setting up a profile, it is possible that another customer has already used the username you are requesting. Please select a unique username and password for your store profile.
Q: What is the password for the PDFs so I can edit them?
A: All PDFs within the curriculum are copyright protected as a whole, due to the use of graphics, layout, and design. Some PDFs allow customization in specific areas and feature form fields where the user can enter church-related information for volunteers. PDFs that lack these fields are not permitted to be edited due to copyright protection.
Q: How do I make an audio CD?
A: You will need to have a CD writer and appropriate software. Most CD writers come with software included, which will allow you to make an audio CD. An example of free software which will create an audio CD is iTunes available at: iTunes.
Q: Why do the PDFs not view or print correctly?
A: If you are experiencing problems with your PDFs displaying only a white page, or you are receiving an error that the viewer cannot decrypt the document, please update your Adobe Reader to the latest version. You will find the most recent installers at www.adobe.com.
Q: How do I change the primary user?
A: To change the primary user information, the current primary user can log in and modify the account with updated information. Should the primary user leave, a secondary user or new ministry leader can change the primary user info by contacting us.
Q: What is a secondary user?
A: A secondary user can be a volunteer or staff member who needs access to the materials for downloading and distributing. A secondary user is not able to make any changes to the account.
Q: How do I add secondary users to my account?
A: To add a secondary user, the primary user must login and go to the Curriculum Administration and User Management page (the page seen directly after log in). There you’ll see the option to add secondary users.
If you want to add more secondary users than the 3 or 6 you received with your initial license agreement, they are available at a charge of $50 per user per year. To request more users, contact us.
Q: Why can I not download? Or, I receive an error when I download.
A: PC Users
If you are on a PC, you probably have a temporary file hanging around from a previous failed download. You should go to Start menu > Settings > Control Panels > Internet Options. From the “General” tab, click on the button in the “Temporary Internet Files” panel. Click on the “Delete Files” button to remove any failed download or partial download of that file.
Also, Click on the “Settings” button in this same panel and make sure that your browser is set to “Check for newer version of stored pages” at “every visit to the page.“ Apply the changes and close the “Internet Options” window.
A: Mac Users
If you are on a Mac, you can accomplish the same thing by going to Preferences > Advanced > Empty Now under “Cache Settings.”
Q: Can I post materials on the church web site?
A: You can post the podcasts and e-zine on your website, as long as the files are on pages that are password-protected and available only to volunteers.
Q: Can I purchase individual months of curriculum?
A: Licenses are only sold in 12-month periods.
Q: Do you accept checks?
A: All payments for Orange Leaders are completed online during the sign-up process. Accepted forms of payments are major credit cards and echecks. Echecks are an electronic draft from a checking account. By using the echeck feature, you will enter the routing number, checking account number, and bank name. It is not necessary to mail a check to our office.
Q: Can you invoice me for the curriculum renewal?
A: The reThink Group doesn’t set up billing accounts for invoicing. Payments for Orange Leaders must be completed online with a major credit card or with an echeck. An echeck is an electronic draft from a checking account. Should you choose to pay with an echeck, it is not necessary to mail a check to our office.
Q: Can I get a receipt for the Orange Leaders license I purchased?
A: Receipts for the license payment are e-mailed to the e-mail address indicated at the time of sign-up. Please check any junk mail or SPAM folders. If a receipt is lost, contact us. Our team can e-mail a receipt directly to you.
Q: What is the refund policy if I decide to cancel?
A: The curriculum retails at $75 per month. When a church purchases a year license, the price is discounted significantly from that $75 per month price. Therefore, when an account is cancelled, the discount is lost and the cost of the curriculum reverts to the retail price of $75 per month, plus there’s a $50 cancellation fee.
REFUND POLICY:
All Orange Leaders license terms are 12 months unless otherwise noted.
Cancellations are accepted within 60 days of account sign-up or renewal with the following fees imposed:
1) $50.00 cancellation fee
2) $75.00 for each month’s curriculum previously downloaded
Only one cancellation per curriculum license is allowed per organization.
The total refund due will equal the original license fee payment, less the $50 cancellation fee and any applicable download charges.
Q: How do I retrieve a past curriculum?
A: Once the curriculum is pulled off of the web site, it is archived in a database. Curriculum cannot be retrieved outside of a license’s terms. In addition, there is a $25 charge per month retrieval fee.
Also, since the original license purchase grants use of the curriculum, rather than possession of the curriculum, the months being retrieved are only valid to be used during a current license period.
To retrieve past curriculum from a former license to be used within an active license, please contact us.
